JOB SUMMARY

The Customer Service Representative's primary responsibility is to deliver world class customer experiences for a well respected company in Jacksonville, FL. This includes the handling of all customer inquiries, the timely and accurate processing of customer orders from start to finish and the maintenance of stock.

• Compensation: $18/Hour.
• 1st Shift (Monday - Friday)
• 8:00AM - 5:00PM

JOB DUTIES & RESPONSIBLITES

• Remain fully knowledgeable of the policies, procedures and processes
• Take ownership of customer orders from placement to time of shipment including entering customer orders in system, creating all related documents, researching and arranging shipping, working with warehouse personnel to ensure accurate fulfillment of orders, and compiling order related documents required for billing
• Promptly answer all customer inquiries, determine customer's needs, and provide solutions for customer to ensure exceptional customer experiences
• Promptly manage orders based on customer's needs to ensure exceptional customer experiences
• Promptly manage credits, returns, reshipments, and other needed tasks to ensure exceptional customer experiences
• Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely fashion
• Complete work assignments with a sense of urgency within assigned deadlines and with minimal errors to ensure exceptional customer experiences
• Identify and analyze facts, weigh options and risks, determine multiple courses of action and draw sound conclusions for the customer and their needs as it relates to customer orders, as well as, the shipping and delivery of orders
• Conduct both verbal and written communication with customers and internal staff in an effective, appropriate, positive and informative manner in order to ensure exceptional customer experiences

EDUCATION & EXPERIENCE

• High school diploma or equivalent required; some college coursework in written composition, business math or other related business classes preferred
• Minimum 2 years customer service experience, preferably in a distribution environment such as plumbing, water works, or similar industry preferred
• Prior experience utilizing Microsoft Office software and QuickBooks (QuickBooks Enterprise preferred) to prepare correspondence, develop reports and enter customer order data preferred

KNOWLEDGE, SKILLS, & ABILITIES

• Strong written and verbal communications skills
• Customer Service
• Team Orientation & Interpersonal
• Good Communication
• Analytical Problem-Solving & Decision Making
• Organization & Time Management
• Systems & Software - intermediate to advanced level knowledge of Microsoft Office software applications and QuickBooks (QuickBooks Enterprise preferred)