Customer Service Representative

Jacksonville, FL. | Full-Time | $20/hour| Monday - Friday| 8:30AM - 5:30PM |Commercial Printing

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We are hiring the Customer Service Representative position in Jacksonville, FL with commercial printing industry experience. Please see below for all essential details and requirements in order to be considered for this position:

JOB SUMMARY

The Customer Service Representative is primarily responsible for handling house accounts and servicing new customers.

RESPONSIBILITIES

• Handling incoming requests from customers via phone, e-mail, occasional walk-in.
• Educating customers about printing, for the purpose of developing and maintaining long-standing relationships.
• Submitting proofs to customers and facilitating corrections or approvals from that customer.
• Entering data for new orders; pulling information and samples on past jobs for reorder.
• Communicating customer desires regarding design, paper, time frame etc.
• Working with outside vendors and subcontractors to obtain quotes and services in order to fulfill customer requests.
• Filing completed job tickets for organized storage.
• General office duties.

EXPECTATIONS & QUALIFICATIONS

• A clear working knowledge of the commercial printing industry, with a minimum 2 years experience in commercial printing or a related field.
• 1 or more years in a customer service environment and a commitment to customer satisfaction.
• A strong computer aptitude and typing skills with experience in Microsoft Office.
• Ability to communicate clearly and professionally, both verbally and in writing. Applicant should be able to communicate with customers and successfully relay that information on to other staff members.
• The ability to demonstrate the highest level of organizational skills, multi-tasking skills, and time management in order to meet tight deadlines and a variety of tasks in a fast paced work environment.
• Strong attention to detail to capture customer requests and communicate to the appropriate person.
• A desire and enjoyment to work closely with other employees.
• Management capabilities are a plus.

EMPLOYEE BENEFITS

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance